FAQ

E-Scooter tour

The tour is in the municipality of Selva, at the foot of the beautiful Tramuntana Mountains.

If you stay in an accommodation in one of the following places: Moscari, Caimari, Binibona, Campanet, Selva, Mancor del Valle or Ullar├│, we can deliver and pick up the E-Scooter to your accommodation. If you’re not quite sure where you’re staying, don’t hesitate to ask us!

You will then drive to Moscari and start the tour from here. Moscari is part of the route!
(all information about the address and other useful information) you will receive from us the evening before.

We recommend that you drive the tour at a speed between 10 and 15 km per hour. This way you can fully enjoy everything around you. And it also provides the best return for the E-Scooter.
The route is about 25 kilometers long. The time depends on how often and for how long you stop along the way for a picnic, a terrace or a visit to a village, for example If you choose to drive through in 1 piece (which does not guarantee the ultimate experience ­čśŐ), it will take you about 2 to 2.5 hours.

You can start and end the E-Scooter tour daily between 09:00 AM and 06:00 PM. If we bring the E-Scooter to your accommodation, we will bring them between 09:00 AM and 11:00 PM in consultation with you. And pick up again from 06:00 PM.

It is important to us that you are at least ready at the reception at the agreed time. As we have a busy schedule for delivery, we may be a little earlier or later. As we have a busy schedule for delivery, we may be a little earlier or later. If you are not ready in time, we will complete our round of deliveries and at the end of the ride we will contact you to see if we can still deliver them or if you can pick them up in Moscari.

Then just book a Late Step out with us! Maybe you’re still too comfortable on that one terrace or you want to scooter a little longer. The costs for the Late Step out are 17.50 per person. You can then return the E-Scooter until 10:00 PM. We will then arrange a new time with you to collect the E-Scooter. You can pay the amount due by debit card or cash.

Then we will unfortunately be forced to charge you for the costs for the items.

We have (according to various review websites) the best E-Stcooter that are made. Smart Gyro Rockway Pro.

You will receive a sturdy combination lock from us, and it is important that you place the E-Scooter in the designated (bicycle) racks or place them in a place that does not get in the way. In the information you receive from us, we will show you how best to secure the E-Scooter. Make sure you ALWAYS lock the E-Scooter TO SOMETHING.

Our E-Scooter can carry a weight of up to 120 kg. If you weigh more than 120 kg, you unfortunately cannot rent an E-Scooter.

No, only 1 person is allowed to ride the E-Scooter at a time. It’s not good for the E-Scooter, but the police aren’t happy when they see you either.

That sucks. But unfortunately, this fine is for your own account. So make sure you follow the rules.

Our E-Scooter weighs about 20Kg.

Our highly professional Smart Gyro Rockway Pro E-Scooter have been tested as the best and are super strong, safe and are the best E-Scooter available. So, you don’t have to worry at all. The E-Scooter is also equipped with a telephone holder on your handlebar, an Apple Airtag to find the E-Scooter if something has happened, a sturdy combination lock, a helmet, a handy handlebar bag, a telephone holder and a safety vest. You are super safe on the road!

You must be at least 15 years old to drive an E-Scooter. But then this will always be in the presence of an adult.

Please contact us: +34 622 50 29 24

Because we work with reservations in advance, and we determine our stock for the rental on this basis, it is unfortunately no longer possible to cancel your reservation once you have paid.

First of all, when it rains it is not fun to ride the E-Scooter, but it is also bad for the E-Scooter and it can be dangerous if it rains a lot and hard. If rain is predicted, we will check on the day itself whether the rental of the E-Scooter can continue or not. Of course, we can look at another day. If this does not work, we will of course refund the amount you paid.

We have taken out liability insurance for the rental of the E-Scooter.

It is important that you also have travel insurance or Liability insurance for other damage and / or accidents. We are not responsible for this. Read more about this in the general terms and conditions.

There are several charging points along the route, in the villages. It is important that you have a view of the E-Scooter during charging and that you lock them during charging. You will usually find the charging points on the central square in a village.

No, we don’t charge a deposit. We do assume that everyone handles the items very carefully, as if it were your own property. Thank you!

E-Scooter rental

The E-Scooter can be picked up and returned in Moscari (municipality of Selva). You will receive the address and other useful information from us the night before.

You can pick up and bring the E-Scooter daily between 09:00 AM and 06:00 PM.

Yes, that is possible, but will always be done in consultation. We determine a price for this based on the number of kilometers to be driven.

We like it very much if you are actually ready at the agreed time (and the agreed place). We cannot guarantee that we can wait until you are ready to drop off as we have a busy driving schedule. If the E-Scooter are not ready on time for collection, costs will be charged.

Then just book a Late Step out with us! Maybe you’re still too comfortable on that one terrace or you want to Step a little longer. The costs for the Late Step out are 17.50 per person. You can then return the E-Step until 10:00 PM. We will then arrange a new time with you to collect the E-Scooter. You can pay the amount due by debit card or cash.

We have (according to various review websites) the best E-Scooter that are made. Smart Gyro Rockway Pro.

You will receive a sturdy combination lock from us, and it is important that you place the E-Scooter in the designated (bicycle) racks or place them in a place that does not get in the way. In the information you receive from us, we will show you how best to secure the E-Scooter. Make sure you ALWAYS lock the E-Scooter TO SOMETHING.

Our E-Scooter can carry a weight of up to 120 kg. If you weigh more than 120 kg, you unfortunately cannot rent an E-Scooter.

No, only 1 person is allowed to ride the E-Scooter at a time. It’s not good for the E-Scooter, but the police aren’t happy when they see you either.

That sucks. But unfortunately, this fine is for your own account. So make sure you follow the rules.

Our E-Scooter weighs about 20Kg.

Yes, you can easily fold the E-Scooter and they certainly fit (depending on the size of your trunk) in your trunk or on the back seat of your (rental) car.

You must be at least 15 years old to drive an E-Scooter. But this will always be in the presence of an adult.

Please contact us: +34 622 50 29 24

Because we work with reservations in advance, and we determine our stock for the rental on this basis, it is unfortunately no longer possible to cancel your reservation once you have paid.

First of all, when it rains it is not fun to ride the E-Scooter, but it is also bad for the E-Scooter and it can be dangerous if it rains a lot and hard. If rain is predicted, we will check on the day itself whether the rental of the E-Scooter can continue or not. Of course, we can look at another day. If this does not work, we will of course refund the amount you paid.

We have taken out liability insurance for the rental of the E-Scooter.

It is important that you also have travel insurance or Liability insurance for other damage and / or accidents. We are not responsible for this. Read more about this in the general terms and conditions.

There are several charging points along the route, in the villages. It is important that you have a view of the E-Scooter during charging and that you lock them during charging. You will usually find the charging points on the central square in a village.

No, we don’t charge a deposit. We do assume that everyone handles the items very carefully, as if it were your own property. Thank you!

No, you can only drive in the following streets:

Cooking Workshop

1) The Cooking Workshop is subject to a minimum number of participants.
We are a small organization, which makes it extra fun for our guests, but is more challenging for organizing experiences. That is why we think it is important that we can assume that you will participate in the experience by means of an application. If not, please let us know in good time. Thank you ­čśŐ

2) You will receive a message at least 24 hours prior to your experience whether the experience can continue or not. When the experience can continue, you will receive the payment request from us.

Unfortunately, we can no longer refund your payment. As we explained above, we are a small organization and we depend on a minimum number of participants.

You will receive a payment link from us, or you can transfer it by means of a bank transfer (only if there are sufficient days between the payment and the experience taking place since a bank transfer between 2 countries can take longer).

The cooking workshop is in Alar├│. The evening before the cooking workshop you will receive an informative WhatsApp or e-mail from us, containing all the information you need for the cooking workshop.

You don’t have to bring anything besides a good mood. Drinks are provided.

The evening before you will receive an informative whatsapp or e-mail from us, containing all the information you need for the cooking workshop.

The cooking workshop takes about 5 hours in total.

It is possible to cook vegetarian.

If you have other special wishes, such as allergies / dietary requirements, please let us know in advance. In this case we will see what we can do for you!

The costs for the cooking workshop are: ÔéČ 89,- p/p and include an aperitif, drinks during the workshop, the detailed recipes, a cool polaroid photo, Spanish atmosphere, and lots of fun!

Nature walk

1) The Nature walk is subject to a minimum number of participants.
We are a small organization, which makes it extra fun for our guests, but is more challenging for organizing experiences. That is why we think it is important that we can assume that you will participate in the experience by means of an application. If not, please let us know in good time. Thank you ­čśŐ

2) You will receive a message at least 24 hours prior to your experience whether the experience can continue or not. When the experience can continue, you will receive the payment request from us.

Unfortunately, we can no longer refund your payment. As we explained above, we are a small organization, and we depend on a minimum number of participants.

You will receive a payment link from us, or you can transfer it by means of a bank transfer (only if there are sufficient days between the payment and the experience taking place since a bank transfer between 2 countries can take longer).

The Nature walk is in Binibona. The evening before the Nature walk you will receive an informative WhatsApp or e-mail from us, containing all the information you need for the Nature walk.

It is important that you bring a cap/hat and a bottle of water if it is very sunny.

It depends on the weather at what time the Nature walk starts. If it is very hot, the walk will be held early (from 08:00/08:30). If not, it will be during the morning/afternoon.

The Nature walk takes about 2.5 to 3 hours including a picnic.

Yes, the Nature walk is also suitable for children from 10 years old. It is important to assess for yourself whether your child(ren) is able to take a walk of approximately 2 hours.

We do not walk at a fast pace and will regularly stop along the way. We have also incorporated a picnic ‘stop’ into the tour.

Other

We strive to answer you the same day. If you have not received a response the next day, please contact us: +34 622 50 29 24 (whatsapp or by phone).

It is possible that your payment has not yet reached us. First check whether the amount has been debited. If so, please contact us, there may be a delay between debiting and crediting because it concerns 2 different countries.

You can find it in the footer at the bottom of the page.

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